Disgusted with no service

Today I'm so disappointed with Standard Bank the banking is almost never working they rather send apology messages instead of fixing this poor app.

I needed to pay someone urgently for renovations done at my house and could not change my "EAP" limit . I called the Standard Bank after hanging on the phone for 20 minutes finally someone answered Fifi Mareketla who despondent she ask me security questions and my account is fairly new not sure what I answered wrong the she could not help me I'm so frustrated after spending almost 3 hours this afternoon already in the bank collecting and activating a card now I was told to go back to the bank again.

I think they're very unprofessional and their conduct is questionable I did not get any service from them I requested to talk to the supervisor who in turn told me they can't help me with my "EAP" limit I must go into bank. We are already in the 4th wave with covid .

It was not the first I had this very same problem with their banking not able to change the "EAP" limit this is a real inconvenience if we can't use the online banking or the app what is the purpose of having this service and to make matters worse with their *********** staff.

I wish I never had taken a home loan with Standard Bank and open a cheque card/credit card I regret it everyday .

Disgusted Cynthia Sindy Lobai ***