Disgusted to the core by the service

This is the worst experience I have had with an insurance company.The claim has been dragging for the past 2-years and my trust has been broken on numerous occasions, I am utterly disgusted by your conduct. Each time there is an update on my claim, I constantly have to call you myself, the lady who is my claim manager (Patricia) is not an asset to this company as she has been doing a horrible job in assisting me. I was told to wait 14-working days for the payment to reflect and today is the 17th working. I had to call to get an update that there was a glitch with the payment and that I have to wait further time frame for the payment to be processed. Your claims manager is arrogant and I am disgusted by this appalling service, I have been advised to contact the ombudsman and I will definitely be doing that.

Please whoever, is reading this, do not join this **** of a company.

Disgusted