Disgusted In Standard Bank.

We have our bond at STD BANK SA also home owners insurance, i logged a insurance call and was told that the service provides would get back to me they came took photos and nothing after that no one told me if the claims was approved the one who came to take photos of the ceiling told me that my floors was old and damage aas not only caused by the water i never disputed this bit it is wooden laminated floors and the geyeser bursted the 2 rooms was flooded with water he said tjat the bank may not replace it nor the ceiling in the ome room, my claim was logged 2 days ago and still nothing no geyser, no fixed ceilings, no fixed floor but yet i must make sure the bond and this insurance must get paid monthly i feem it is unfair as this bank seems to find a reason to cheat their clients i wrote a complaint email yesterday to the bank fot the email address from google and WOW no answer or nothing feom Standard Bank but believe me when you dont pay the sherrif will be at your door in no time it seems that they reserve the right to do with you as they see fit but you have to submit and under them and on top of ot love it. What happened to good satisfied customer service. I really need to know Standard Bank whose example you are using to lead for i am really interested to have a talk to this said individual and find out why he showed such a horrible inhuman way to lead. I am stuck, bursted geyser opened ceilings and wooden floors that will start popping soon as we know that these floors must not get water but i feel now you guys actually love to give bad service you excell in it youre outsourced insurance or service providers are HORRIBLE.