Disgusted by Standard Bank Insures Poor Service, Poor Workmanship and ******** Approach to Client

I would like to express my utmost disappointment and dissatisfaction with the awful and ******** service I have received from Standard Bank in the hopes that they would become more proactive with their clients when their poor service is disclosed to the public.

We lodged a claim with Standard Bank insurance due to heavy floods and damage to our property last year. Standard Bank took 4 months to attend to the issue and there has been endless problems since then. The so called repairs are now worse than the yard was prior to the incident taking place. The boundary wall has cracked, the driveway has a huge crack running right through, there are metal rods sticking out of the driveway which has already resulted in tyre punctures and there was never any inspection done upon completion of the work. We have called on numerous occasions and to date have not received any assistance and it will not be long before the entire fence collapses and the bank washes away yet again.

Further to this, whilst the work was going on and Jack Hammers were being used, the tiles inside the house have started to pop Up and are continuing to do so to date with the most recent incident occurring in the first week of July 2020. We have sent numerous emails and telephone calls as well as advising them of an elderly occupant who could sustain injuries due to the broken tiles lying all over the floors and such injuries could have grave results. Despite this, we are yet to receive a response. We have made numerous phone calls and all have been to no avail.

We are in a terrible position with our property which has been exacerbated by the complete and disgusting approach which constitutes a flagrant disregard of our rights and interests as consumers.

I cannot fathom how despicable ones attitude must be to ignore such potentially injurious hazards and refuse to address them, even after being made aware of the risks associated therewith.

I have never received any correspondence from Standard Bank or evening the courtesy of a response to the numerous emails and telephone calls.

These issues illicit the thievish and ******* nature of the organization in an attempt to deduct their monthly premiums yet fail to deliver on their promises. I have never received such awful service and feel completely ignored as a consumer to say the least.

How am I expected to resolve broken tiles all over my house, cracked driveways, cracking and splitting wall fences, Sharp iron rods sticking out of my driveway and cracking cement all over the yard on my own when I pay an insurance premium to assist me with these damages, a lot of which has been caused by poor workmanship and a complete lack of quality control by the very same organization I pay to address these issues.

I sincerely hope that this complaint will yield a positive result and hopefully take into consideration my rights as a consumer and I regret that I had to go through such hardships and resort to such measures to receive correspondence.