DISGUSTED!

I requested a call back from the Standard Bank Funeral flexi department since last week. Today I attempted again and I had to select the New Quote option because when you select the Service Requesting option no one ever bothered to call back. A sales rep called and I was sent from Pilar to post. Waited on the line for 18 full minutes to be transfered BY ANOTHER consulted. This is so disgusting.. I wanted to update my policy.. clearly th is shows that should one call to claim.. you will not get the pay out! I am so mad and this bad service!