Disgrutles, upset, irate, irritated, disapointed customer...PATHETIC SERVICE...

<p>On 30 January 2017 i posted a complaint about the lack of service from SIL.</p> <p>So...it is with VERY MIXED emotions that i have to right another comment here...</p> <p> </p> <p>Soon after my previous report published here on Hello Peter, I got some response from SIL. They managed to "waiver" the excess for the second clam regarding my ceiling...thank you</p> <p> </p> <p>EVEN THOUGH I ONLY RECEIVED A REPLY TO THAT POST ON 15 FEBRUARY....by which time the job done...practically</p> <p> </p> <p>HOWEVER...STILL NOTHING ABOUT THE GEYSER ENCLOSURE!</p> <p>This is now PATHETIC!!!..to say the least!</p> <p> </p> <p>My Geyser burst</p> <p>I called my insurance company (SIL)</p> <p>They sent out plumbers</p> <p>A replacement geyser was delivered</p> <p>The old geyser could not be removed and therefore the new geyser could not go back into the ceiling.</p> <p>Contractors was sent to assess</p> <p>Open the roof sheet, swop the geyser, replace the roof sheet (suggested by the contractors)</p> <p>SIL said that they would not cover this</p> <p>I said that I purchased the house with the geyser in the roof and want it put back there.</p> <p>They maintained that they would not cover it.</p> <p>I then said that i would only accept the geyser being moved to the outside if SIL was going to have it enclosed and made neat!</p> <p>SIL representative agreed to something which has still not happened!</p> <p> </p> <p>How long must this go on...or to what level I must go to get this done?!?!?!</p> <p> </p> <p>On numerous occassions i was informed that a SENIOR was had my claim and was dealing with it..."They will get back to you!"</p> <p>After my previous post here, i spoke to SIL representatives and when i asked about this claim..."IT IS WITH THE SENIOR!" "I WILL CALL YOU TOMORROW WITH FEEDBACK!"</p> <p>Guess what....STILL WAITING FOR ANYBODY TO GET BACK TO ME!!!!</p> <p><br />The geyser was done in August...its now March of the next year!! Seriously SIIL....do you want my business?...do you feel that this is the way to handle your clients?...do you expect that i will recommend you to ANYBODY??</p> <p>SIL has been proomisng to 'get back' to me since last year regarding this. I am now REQUESTING that a SENIOR MANAGER contacts me ASAP! I will only accept a date that this is going to be sorted out (next month WILL NOT BE ACCEPTED)...</p> <p> </p> <p>Disgrutled, upset, irate, irritated, disapointed customer</p>