DISGRACEFUL SERVICE

Our geyser burst in November 2017. Standard Bank sent a plumber, who took photographs. The claim was rejected on the grounds of the geyser, which is 8 years old, should be under warranty from the manufacturer. I referred this to the Complaints Resolution Centre, and after numerous e-mails, an agreement was sent through in which it was stated that the claim would be paid. The Agreement had the incorrect address. I was then requested to submit a utilities bill so the address on the Agreement could be rectified. That was over a week ago, and I have had no response. I have submitted numerous requests for a response. Clearly, Standard Bank is doing everything in their power to avoid paying this claim.