TM
Theresa M
1 reviews | Active since Dec 2020
07 Jul 2023, 11:34
Disappointing Service Standard Bank Insurance
Standard Bank Insurance has not resolved an urgent property/building insurance claim that was valid as stated telephonically by their employee Refilwe while today another employee stated that the claim is in the hands of internal assessors. We are being pushed from pillar to post with no resolution timelines being provided. Kindly assist. The claim number is: SHS/2023/340667
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Replies (4)TM
Theresa M's updateReviewer Update
09 Jul 2023, 10:36The above has not been resolved as yet nor has a phone call been received about it. If anything happens to any of our other assets due to the above not being resolved, Standard Bank Insurance will be held responsible for damage to these other assets. This claim was reported two weeks back and it is unacceptable that it has not been resolved as yet. Kindly assist urgently.
TM
Theresa M's update09 Jul 2023, 10:36
Reviewer Update
The above has not been resolved as yet nor has a phone call been received about it. If anything happens to any of our other assets due to the above not being resolved, Standard Bank Insurance will be held responsible for damage to these other assets. This claim was reported two weeks back and it is unacceptable that it has not been resolved as yet. Kindly assist urgently.
TM
Theresa M's updateReviewer Update
10 Jul 2023, 13:48I have not received a phone call as yet. Kindly refrain from pretending to resolve the issue. Please resolve the issue urgently.
TM
Theresa M's update10 Jul 2023, 13:48
Reviewer Update
I have not received a phone call as yet. Kindly refrain from pretending to resolve the issue. Please resolve the issue urgently.
TM
Theresa M's updateReviewer Update
11 Jul 2023, 18:12Palesa called me today from Standard Bank Insurance with a rude and sarcastic attitude. She was not willing to listen to me as she wanted to show her authority instead of helping me, a loyal customer of Standard Bank and Standard Bank Insurance for many years. Total inefficiency and lots of lies from the Standard Bank Insurance Team. Kindly resolve urgently as our issue above has still not been resolved.
TM
Theresa M's update11 Jul 2023, 18:12
Reviewer Update
Palesa called me today from Standard Bank Insurance with a rude and sarcastic attitude. She was not willing to listen to me as she wanted to show her authority instead of helping me, a loyal customer of Standard Bank and Standard Bank Insurance for many years. Total inefficiency and lots of lies from the Standard Bank Insurance Team. Kindly resolve urgently as our issue above has still not been resolved.
TM
Theresa M's updateReviewer Update
17 Jul 2023, 12:36Palesa from the Standard Bank Insurance Team promised us a telephone call last week Thursday with regards to the above. However, no call has been received nor has the above matter been resolved. Kindly assist urgently.
TM
Theresa M's update17 Jul 2023, 12:36
Reviewer Update
Palesa from the Standard Bank Insurance Team promised us a telephone call last week Thursday with regards to the above. However, no call has been received nor has the above matter been resolved. Kindly assist urgently.