disappointing service ......: (

C/N:582697 SHS ********** 2697

After logging this claim for my laptop with lightning damage on Mon 01/10/2018 09:05 AM , i have had to call everyday for the last 3 weeks to find out if the claim is approved , i get told that it is being investigated ,nobody phones to give you any feed back or to give you some sort of indication as to where the situation is at any point in time. the agents always say that they will get somebody to phone back but don't expect a phone call back