Disappointed with Standard Bank Insurance

VERY DISAPPOINTED WITH STANDARD BANK INSURANCE. 21/064939

I have just been through a very disappointing experience with Standard Bank Insurance.

I have had home insurance with Standard bank for 30 years and never missed a payment. I have never claimed for anything this serious, apart from a lightning strike and geyser replacement.

Recently I had a problem with my garage roof which started tilting after an earth tremor we experienced on the 30th July 2021.

This was a danger to my family and this roof could at any time collapse. The rainy season was also approaching. This didn’t seem to worry Standard bank as they dragged their feet and did not have the courtesy to get back to me promptly.

I contacted them to come and assess my problem, to which their own Standard Bank assessor could not give me a reason or make a decision for this problem.

They then sent 3 Contractors to my property to asses this.

After contractor no 1 had visited me I had no feedback from Standard Bank for over a week until I sent them an email. Contractor no 2 was then sent to my property, same situation no feedback for over a week from Standard Bank until I sent them an email. Low and behold contractor no 3 was sent to my property to assess.

Why three Contractors Standard bank?

Your own assessor should have been able to make the decision immediately.

Shortly after this I received notification that my request was rejected.

The reasons they are giving me for the rejection is straight out of their insurance manual, very vague and wide spread and not specific to the problem at hand.

I feel that Standard is doing everything in their power not to pay for claims by their clients

It seems Standard Bank is sending Contractors out to clients, until they hear what they want to hear to reject your application. This is also a time wasting mechanism Standard bank is using, hoping that you will go away. It seems this is how they operate.

Disgusting service and no compassion for your clients, shame on you.

I will be closing my personal and business accounts with the bank and will do my business elsewhere.

If Standard bank cannot honor what I am are paying for then I will go to another financial institution, and let this be a warning to anyone who is considering Standard Bank Insurance for their homes.

In a nutshell.

Standard Bank, YES you are a very standard bank, Moving Backwards and NO I believe it can’t be.