DISAPPOINTED STANDARD BANK INSURANCE CLIENT

I was reading a complaint from Bruce in regards to Std Bank Insurance poor service and it brought back memory of my bad experience with this institution around 2*** which is not completely resolved. On the background that I am with Standard Bank from 1980 and never submitted a single claim on the household insurance until we had a armed ******* and my family was tied up and ****** of items to the value of approx. R100k. Not realising at that time that I was insured by Std Bank and another Insurance co which was purely because I had a car insured through them and the consultant suggested better rates would be offered if I took a household cover also. When my claim was submitted to Std Bank they did all the checks including interviewing my neighbours etc .When I was following the claim with a staff member who then said there is a delay due to suspicion that due to my double insurance that we could possibly staged this *******...bearing in mind my daughter was 7 months pregnant and the ****** pulled my wife wedding band off her finger. How traumatic was this for us in parallel with a staff member ugly cruel cold remark. Eventually a claim of only R17k was paid .....It was a nightmare experience until current no proper closure. I had 2 occasions when I was called for completing a telephonic review of Std Bank and both times complained on this experience , with a promise of a response ...Still WAITING ..outside of this I am reasonably happy with Standard Bank