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Unathi D

1 reviews | Active since Dec 2019

05 Jul 2021, 18:45

Disappointed Service from bond insurance

We bought a house in kraaifontein Nov 2017. We had numerous about four incidents of geyser burst and evertime we are being told that the was issues with pipes in the geyser. The last geyser burst happened sunday 04.07.2021 claim number : 21/053179 and we called standard bank again to log a claim and again we were told about the pipes. Sadly now our house is damaged, the roof is flooded with water, the bedroom floor is damaged as well. Please let us know what more damage do you want to happen in the house before having the geyser fixed. We are still waiting for Ceiling and floor experts to come and access the damages, but again the geyser is still a problem

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Replies (2)
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Unathi D's update06 Jul 2021, 14:05
Reviewer Update
Hello Peter username : ***
Claim number : claim number : 21/053179

ID number : ***
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Unathi D's update07 Jul 2021, 11:09
Reviewer Update
I am giving you until today if not please send me all the reports regarding the claims we have escalated to standard bank so that we can forward them to ombard since you are still struggling to resolve the matter