DISAPPOINTED ON MY CALL LOGGED ON 1ST MARCH 2017

<p>I had a call for house break-inn in my house in mafikeng riviera park to be precise, and my call was logged and as usual i called them for the case number and other neccessary details to be provided in order for the claim to be processed. </p> <p>It has been 3weeks already and nothing has been done and only to find out by PG glass in mafikeng of which they called me this morning (23/03/2017) that my claim has been closed. </p> <p> </p> <p>I dont get it, may be i am stupid, but as far as i'm concern before u close a claim you have to find out from the customer whether he/she is happy with the services provided. but in this case nothing of this sort was done. </p> <p>I have to be the one calling standard bank everytime just to make a follow up and they will not assign a competent personal for this claim.</p> <p>I eneded just geting a "pitty help" from Mr Gordon Van Wyk ( standard bank insurance claim specialist) who ended up open the claim/ call in order for PG Glass to go back to sort this item out.</p> <p> </p> <p>Only if we have people like Gordon, clients like me will not come to this far!!!!</p> <p> </p> <p>I will like to know when and how this claim will be closed out !!!</p>