Disappointed loyal customer of over 16 years

I submitted a claim on the 25th May 2020 and to this day my claim has still not being resolved. At first I was told the delay is on the supplier's site. I requested that I be paid and look for a supplier myself as I had taken leave from work and waited for them to come fix my ceiling. They never pitched, last week my husband also took a weeks leave to wait for the insurance to come fix but still nobody came. Am being told they are waiting for the team leader to approve for the past 2 weeks, and they have been promising to call me back the following day but am still waiting for the call since last week.