Disappointed in standard bank building insurance

A storm occurred early this year and it caused my ceiling to leak. I called standard bank building insurance. They organized TJS NORTHWEST MAINTENANCE to come fix my ceiling. Of which they didn't. I keep telling tjs maintenence that my ceiling is still leaking .They came and told me that it's leaking because one of the pipes is blocked and that they will come fixed....they have not come til now .I called standard bank insurance that these people did not solve my problem(and have already paid the excess). Standard bank sent me the same people ,who came to my house and tell me the same thing about the blocked pipe. It's rainy season and my ceiling is leaking. I blame standard bank because they were supposed to call me to either come and inspect or ask me if the job done is satisfactory . They didn't. I blame standard bank because I asked them to refer me to another company that is competent in fixing my ceiling since the one they sent is ***********, they didn't. I'm tired of calling tjs maintenence. I want answers from standard bank because they handled my claim terribly or is this how they treat their loyal clients. I've been using standard bank for over 10 years and I've never been this disappointed . Jessica sedupane