Disappointed Client

The experience I currently have of Standard Bank is so disappointing. I submitted a claim in August for my boundary wall that fell over. They said an assessor would come evaluate the damage within 24 hours. It never realized so we had to phone again. They said we could get an assessor. We did, submitted the builders quote, waited for communication from them nothing. We had to contact them and ask how far the claim is..They said we must submit a report from the builder. We did I emailed it. Again days went by no communication from their side. I phoned again, they said the documents are by the internal assessor. He has to verify the document and must come see the physical damage. This being more than 2 weeks after the damage. The assessor came evaluated the damage said we must get another quote. Which we did, I emailed it, just to get an automated reply on my email. It is been more then a month now. I really had no idea that the turnaround time for an Insurance claim is this long and the Insurer doesn't communicate with the Insured. I cannot say the service of Standard Bank has been satisfactory. I am still awaiting communication till this day on the outcome of the claim.