DISAPPOINTED CLIENT

I write this review with a broken heart. I am really disappointed by Standard bank Insurance.

I have a funeral cover with Standard bank which covers myself and my late sister as my benefiary. She passed away on the 4th of November 2024 and on the 5th of November I went to Lauduim Standard bank to make a claim only to be given the WhatsApp number to make a claim.

I have been struggling to upload the documents as they only want 10MB. I sent them through email and waited for 6 to 7 days thinking that they will communicate with me but nothing was said until I phoned them and make a follow up. That's where they told me that both ID copies are not visible and I must send the visible ones which I did. Today I phoned them again to check if everything is fine, and now they are telling me about the assessment which will take 48hrs or more.

My concern is, the purpose of the funeral Insurance is to assist during the funeral but this one did not serve the purpose as I have already struggled to buried the deceased(sister).