Disappointed and unsatisfied client due to a rejected house claim

Good day

this compliant is comp**** on behalf of a client of Standard Bank Insurance Broker.

On the 23rd April 2019 I logged a claim for a boundary wall that had collapsed due to flood damage. My claim number is ********** . The assessors came out to assess the damage and advised that I need to submit all my documents namely the approved plans, letter from the engineers and approval papers from the municipality and quotations. I have made numerous calls to the insurance company weekly to check on the progress of my claim.

some of the consultants I have spoken to Connie, Precious and Nonhlahla who had advised that they will provide feedback of which has not materialized to date.

On the 13th June I spoke to Nonhlahla who advised that the claim was rejected. she further stated that she would go through the whole report and she will advise me by the afternoon but not later than the 14th of June about this decision.

On the 18th of June I called and was assisted by Sikile who transferred me to Nonhlahla, she advised that she was waiting for the manager to sign the letter.

I had then asked Nonhlahla for the ombudsman number, she said that she does not know the number and I need to wait for the letter before I can call the ombudsman.

It is going to be 2 months, I have made numerous calls to the insurance company and no one ever gets back to me. The height of my frustration is that I have always paid my insurance premiums to date and I have comp**** with the requirements requested. How could my claim be rejected? Why was I not given feedback about their decision about rejecting my claim?

I am a very disappointed and unsatisfied client of Standard Bank Insurance Brokers.