DISAPPOINTED

I lodged a claim in July for a burst geyser. Was told a plumber is coming within the hour. Next day still no plumber so I got my own plumber to replace the geyser as we only have one and had to shut off water to whole house. Sent all relevant pictures etc to insurance and was told a claim is lodged and an assessor would be out for ceiling damage which was then also approved. I have had to stay two weeks longer in a rental house while my work is done as nothing was done to time schedules provided and agreed upon. I had to have my own ceiling skimmed, put my own lights back. I requested on numerous occasions from Standard bank to send me the scope of work they accepted and finally only received this yesterday seeing contractor was allowed for skimming, skips for refuse which I paid and then the electrical. I requested these be refunded to me and if I can provide slips. No reply. I also have asked on numerous occasions for someone to please let me know when the geyser refund will be paid to me. They do not bother responding to any emails or staying in touch with client. The front of my house also now has paint marks on. Utterly disgusted with Standard Banks service and communication.