Digusting and unprofessional.

I don't think that standard bank you should have an insurance department. I was in an accident on the 1 November 2019, an external validator was appointed to my case - he treated us like ********* and when I informed Standard bank, they just brushed it off. He was so unprofessional and I couldn't believe Standard bank would out source some one like that to deal with paying customers. However I have learned that they really don't care about their customers. My case was assigned Shameera Nizam, who is either not at work on tea or in meetings. She only requested my vehicle account number with VW and settlement letter last week. What was she doing all the other days? Today she says she needs other recordings from my conversation between me and the broker. The same broker who doesn't respond to emails after you insure with them. I sent her my vehicle assessment like she requested in October 2017, this year I get a call from Standard bank stating the assessment is not on file. I had to resubmit it. 2 YEARS LATER!!! Anyway, Shameera obviously cannot answer any of my questions, instead she tells me she was listening to call recordings in her lunch, how unprofessional to tell a client that and put me through to Kyle who is a team leader. He tells me the same **** as Shameera, that he is understands but they have processes that they have to follow and it has to go to a panel of managers... does this take over 25 days? I have to give back the courtesy car on 28/11/2019 and I still have no idea what's the way forward as I need to plan financially. Kyle said he will escalate the matter and try to give me feedback by the 28th, we will just have to see if he can deliver. Its bad enough that the accident was so traumatic, now we have to deal the most *********** insurance company in South Africa. But again, they don't care. He seemed to think Shameera' s actions are justified. I was in an accident which wasn't our fault, isn't that why we pay insurance so that under unforeseen circumstances your valuables are...insured? By the look of things and all the other reviews it looks like they will look for every reason not pay claims. If you have already insured with them and need to claim, don't let Shameera handle your claim. The service delivery is pathetic to say the least and that was the reason I was going to leave and go to King Price - The premiums might be higher, but the service delivery it top notch and they have the most professional and caring staff. With SBIB you will be paying your premiums every month and then you still have to deal unprofessional staff who tell you what they are doing in the lunch time. I am beyond disgusted and disappointed with the service delivery. I can't believe that I even bank with Standard bank. I would tell everyone looking for insurance, not to insure with them rather pay extra with a company who actually cares for their clients, and if you are looking for quality service, you won't find it with Standard bank insurance. The contact center they have for complaints is even worse.