Deprived of a basic necessity - THANK YOU STANDARD BANK FOR MOVING ME BACKWARDS

So the agents at Standard bank Insurance answer their phones "how can we move you forward". What a load of hog wash as they cannot help you move forward, they help you move backwards. They can take up to 20 minutes to answer their phones. So Standard bank Insurance has had their premium since 01/03/2019 and I still don't have my new geyser. I wonder if the CEO of Standard Bank would manage without water for this long. How long does it take to get the right people out to replace the geyser????? THANK YOU STANDARD BANK FOR MOVING ME BACKWARDS