Delayed Service for Leaking Pipe Claim nr 17/002941

<p>Good Day</p> <p>I am so disappointed in the service I have received since I reported a leaking pipe. I reported a claim when i heard water running underneath my bath. I turned off the water for our house completely cause i realised there is something wrong. reported claim and 4 days later i still haven't heard from plumber so i call in. They tell me oh the first plumber said we are too far out from their area. Now they will appoint another plumber. 2nd plumber comes out, they say someone with a leak detector must come out, they will ask Standard bank to appoint another plumber. 3rd plumber, JJ Lourens come out, they say they don't have the tools. but they know now where the leak is. they will send the right ppl the following day. By this time we have been without water for 7 days. I decide to take emergency leave for the next day as JJ Lourens said its a big job. JJ lourens don't pitch that day. half the day gone. I call standard bank, i call JJ lourens. They say no that plumber called in sick, they will send out another plumber 3 days later cause that's they are fully booked. (SO i have taken an emergency day leave for nothing, costing me a full day off from work ) JJ Lourens come 2-3 days later makes a big HOLE in my wall to get to pipe but fix the problem. I pay the R750 cash cause I needed water in my house. </p> <p>Standard Bank sends me sms to rate their service and call me to rate their service, I tell them there is a big Hole in my wall what will happen next. They say a builder will come out. A week later still nothing. Today i call standard bank insurance and they say they will send out a builder but I must pay another excess of R500 in order for builder to fix Hole. i understand the procedures with excess. I work for insurance company as well. But this whole ordeal has been costing me so much. I still have a Hole in my wall that leads to outside. Cats, anything can crawl in there. I am so tired of calling in to the call centre to get service. No one has ever checked in with me to ask the progress of the situation. This is the WORST Customer service I have ever Received!!!!!</p>