DELAY ON FUNERAL CLAIM

<p>My Aunt submitted a claim on her funeral cover on the 12/08/2016, she was advised that the process takes 48hours to be finalised. The 48hrs has already expired and she has not received any feedback from the Division. The funeral is taking place on the 20th of August and she needs to use themoney to pay various stakeholders i.e. Funeral parlour. I sopke to a Consultant in the claims department by the name of Prudence who could not provide me with progress on the claim- she just advised that Nazo (the assigned Assesor) is working on the claim and has not updated on the system what is causing a delay. </p>