DELAY IN FUNERAL CLAIM PAYMENT

Standard Bank funeral claims division is delaying the payment of my brothers. I submitted the claim on the 08 Oct 2021. I called on Monday to enquire about the claim, the consultant informed be that latest will be 13 Oct 2021, there is no payment. We feel embarrassed by Standard Bank because the funeral parlous informed us that they will not release the body due to people that do not pay afterwards.

Standard Bank funeral claims division you are so inconsiderate already we are stressed by the loss you are adding on that stress. What do you think is the reason why people take funeral policies? Its because death comes at a time where you have no money.

I am worried as a standard bank customer myself. Maybe I should consider other banks if things will be like this when I need Standard Bank.