DEATH PROTECTION PLAN

Item: Standard Bank Insurance
Rating: 1
Author: Nellie K

Het 'n doodeis ingedien 11 Jan 2018 op 'n rekening van my eggenoot wat oorlede is - nodige dokumentasie ingestuur. Geen positiewe reaksie nadat klagtelyn ge****ak is, word ek terugges***el en meegedee dat dit tot 3 maande neem om af te handel - onaanvaarbaar - wie gaan die rente betaal? 3 maande ????? swak FNB omdraai tyd was 3 dae? As ek inbel hou jy aan vir 58minute+ sonder dat iemand antwoord.

Helpful (0)

Replies (2)

Nellie K's updateReviewer Update

26 Jan 2018, 13:23

Why do standard bank keep on send an sms for payment before the 1st of Feb. If they did their work this account could have been settled before the 1st of Feb. Again who will pay the interest if no payment is made from my side?????? This is the worst service ever seen I am in the insurance industry as well but this kind of service is really terrible and it stinks.

Nellie K's update26 Jan 2018, 13:23

Reviewer Update

Standard Bank Insurance's replyOfficial

27 Mar 2018, 12:13

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance's reply27 Mar 2018, 12:13

Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was noted and escalated to our management team to address accordingly.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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