[Date of damage n claim Tuesday 10th Claim no HLC25/003681 On the 12th Lampivi Con Pty Ltd was allocated

[Date of damage n claim Tuesday 10th Claim no HLC25/003681 On the 12th Lampivi Con Pty Ltd was allocated. Phone number is *** n contact person was Sixolile. They came on site n said damages will be repaired as soon as the claim is been approved. [Daily follow up with them nothing was done.On the 18th they allocated Voxbree Projects (KZN) their phone number is ***. They came n recessed the damage again n said it will be done same morning n we can call the bank to check wn it will be sorted. They need to resolve tje claim ASAP. Kindly assist