Customer Number : CLN***2 Policy Number : P***

Good Day

To whom it may concern.

I am writing this email with a very heavy heart with how Standard Bank has treated me. I was retrenched in February 2022 and had several products linked with Standard Bank. I then informed Std Bank of the then situation regarding my employment status and all the relevant documents were supp**** as requested. They firstly refused to cover the credit card I had initially with them just because their sales agent did not offer nor advise me of the credit life insurance. Fortunately I was a offered a job by the very same company this year in January of which I obliged as I was still unemployed. I advised Std Bank of the new developments and requested that the Life Policy I have with them to be reinstated but they should lower the premium with a lower cover amount of co****. The policy was reinstated but debit orders worth through with a different bank as my current std bank account had accumulated bank charges while I was unemployed and I still need to pay these. The bank account that debit orders went through had issues as well and unfortunately debit orders were being returned. Std bank then took a decision to cancel my policy without advising me of this decision. This is the policy I’ve had with them since 2013 which is very long time and would have done anything to avoid this if I was advised. They claim to have sent through SMSes on my *** number but I did not receive such communication and they have my postal address and email address and an alternative number which they could have also used to communicate with me but that never happened. They also should have contacted me to confirm if the SMS communication was indeed received but that never happened. I had also previously called their general customer service contact centre and advised them of the primary number that should be used for further communication which is the *** number with Vodacom. I’ve recently opened a new MyMMO Plus account with Std Bank and given them the 071 number as per above but they once again decided to SMS the 084…number to tell me I should fetch the bank card and guess what, I did not receive that SMS until I called in to enquire. I’ve since lodged a complaint with their complaints department to request that this policy be reinstated but they have refused based on their statement that they sent me an SMS to advise me of the cancellation of which I did not receive. They can take up with my service provider and check if indeed this SMS was delivered to me but I did not receive anything. I feel that Std Bank has been very *********** in this regard and they have lacked in their customer service level. I am now lodging this complaint to external sources to assist me to get back all my premiums back from std bank since 2013 from the inception of this policy. It is unfair that a company would just cancel a policy without prior warnings and making sure that communication was received especially if they have all the channels to communicate with the client. It is my displeasure that once again I have to lodge a complaint of this magnitude with Std Bank as I have done in the previous years. The treatment has not been very good with this service provider and very disappointing to say the least. Please help me to claim back all my premiums paid so far for this policy. Please assist me in pursuing this complaint and getting all my funds back. I can be contacted on the numbers *** and my name is Linda Ndaba. I have also lodged a complaint on Hello Peter to show my displeasure with this treatment.