Customer Journey experience at its worst.

It seems like Standard Bank Home insurance is a figment of my imagination. Do you guys actually exist. I have tried calling, tried emailing, tried escalating Still no reply. This claim was logged after many many hours trying to get assistance over the phone,that on its own should have given me an indication of how this claim process was gonna go. what's the use of having escalation points when even that is useless. We pay for a service for a reason. Claim handler Sonto.malinga, Second person I followed up with was Delani, still waiting for an email with the claim letter and since then you can get hold of absolutely nobody. Phone goes to automatic voice recording, call centre has ludicrous hold times of 30 mins at a time, emails dont get responded to. Escalation emails,dont even acknowledge receipt. ***, *** Customer Journey experience at its worst.