CUSTOMER IGNORED

Good Morning Sir / Madam. I would like to know why SBIB does not return email or calls to the customers. Does a customer mean so little. Months ago I sent a mail wrt a claim. I received the auto replay saying a consultant would get back to me. I'm still waiting. I went on Hello Peter and oh, I was contacted. Terryl Kisten was amazing. I sent another request, it was ignored. I then phone Terryl Kisten, she sorted it out for me. Again on 12 July 2019 I sent a request through to SBIB. I received an auto reply on the same day saying I was important to you and that a consultant would contact me. Today is 16 July 2019 still no contact. By the way, my request was about the amount I pay for the insurance and whether I should move to a competitor. Well it seams like with the no answer SBIB does not want my business after 29 Years.