CREDIT LIFE INSURANCE POLICIES - BEWARE

Horrible, unprofessional people at Standard Bank, i have been inquiring about my late husband's credit life insurance payout for the past 5 months and send email upon email, recipients read the email and do not respond. Sometimes they just delete it without reading it, where is the professional conduct the Banking Sector are bound to. Standard bank has made my worst nightmare a living hell. Now they have told me my claim has been rejected due to my husband being at fault and actually caused the accident, which by the way fyi, the inquest is still pending the outcome of the local magistrates investigation and no determination has been made yet. BUT, the Standard bank representative told me he had a telephone discussion with the police officer and based on that did Standard Bank decide not to award my claim. IS THIS AT ALL LEGAL!!!!!

Now remember, there is a police report and it would have been nice if the police officer and Standard Bank representative read this in the mean time, you would think, pending the outcome of the inquest.... or do people nowadays not read anything. Maybe he is waiting for someone else to interpret the report on his behalf?? what happened to "if you do not know, you ask" and the worst about this all is, we are not even talking about a R100K in debt it is far less than that and covered by 3 different credit life policies. You consumers out there, pls make sure you know who you are dealing with, the day you need to collect on a promise that was sold to you, maybe 30 yrs ago, is the day you understand what i am going through today. All due to my favorite bank which promised service excellence for many years and ultimately delivered BS.