Cover i PAY for yet NO work or FEEDBACK on a LODGED claim - EXCUSES

<p>I phoned in to lodge an insurance claim on my homeowners policy.</p> <p>We suspect a leak under ground as there are two pools of water coming up through the ground.</p> <p>I lodged the claim teleponically and whist on the phone with the consultant lodged it online and confirmed the claim nr he has and i have are the same - so no duplication.</p> <p> </p> <p>No service provider has been appointed - absolutely NOTHING has been done.</p> <p>I have lodge a complaint via the online portal - NO FEEDBACK.</p> <p>I have requested a call back from the online portal - NO CALLBACK.</p> <p> </p> <p>It takes on average 50minutes, 50flippen minutes to get through to anyone on the call centre. Today i spoke to two ladies - one being a supervisor, claiming that she will phone me back immediately - and STILL nothing has happened.</p> <p>I PAY for the policy - who is going to PAY for the excessive water bill i will have with the leak ? Soon the driveway might collapse - WHAT THE HELL IS GOING ON HERE ????</p>