Continuous lack of acknowledgement and accountability

It is yet another time and correspondence that goes unattended and unnoticed by yourselves.

For years I have been struggling with your servicing department with no joy. I had remained loyal,despite all this,to the bank as their products.

As you can see below email that I sent in December, where I received an automated response that I would receive feedback within 5 days. And with the service and treatment I had been receiving,I knew it would be a miracle if this would be actioned in the stipulated timeframe. I tried the WhatsApp line but could not proceed as you had an old number that I did not have access to anymore.

It is a shame that a bank that prides itself with excellent service lacks accountability in this sense. For years I have had to resort to lodging complaints on Hello Peter for anyone from your bank to acknowledge me and my queries,and not have to resort to complain on such a platform.

The call centre agents also leave much to be desired from this Bank really. I tried several times to call,was in the queue for ages,when I eventually got through to an agent,I was told that I got through to a message desk and to leave my contact details and reference so that an agent could call me back,lol. Another one of your not so funny jokes really.

I could go on and on about my distasteful experience with your funeral department but I truly think I would be wasting my precious time.

With all that said, please proceed to CANCEL my flexi funeral policy and send me confirmation once this has been done. The past month was my last month entertaining mediocre service from yourselves.

Kindly urgently send me an email confirming the above requested cancellation as I am sure the following month's premiums have not been raised yet.

One very disgruntled customer. Let us hope this will get acknowledged or even attended to.