*********** consultants and selfish

They won't cancel my insurance after I submitted all the necessary documents. I sent my first email to them requesting cancellation of my home owner's insurance because their premiums are too high for me on the 4th March. A week later I called them to do a follow up, I was told to resend the email which I did on the 11th March. Again I phoned to do a follow up and the consultant said I should send directly to him which I did. Days later I called to do a follow up it's only then that I received a ref number. On the 2nd April I foned to do a follow up and I was told they are still working on it. My other policy with the new provider has started and standard Bank knows this but they are still not cancelling my policy or informing me if there is a problem. I requested that they review the premium before I shopped around they refused. Now that I am cancelling they are quiet and not attending to my request. This is so unfair as I am using my resources to get the issue resolved but to no avail.