COMPREHENSIVE INSURANCE = NO COVER

Lodged a claim on 1 December, to date not all SP's have been to premises, already had to pay own contractors for gate and alarm system. Standard Bank cannot finalise the claim before all Service Providers have been to the premises.

Have to beg for feedback, even from departmental heads.

Despite having comprehensive cover - the SP sent out to look at the rainbird sprinkler system which was damaged admitted he does not know anything about sprinkler systems and Standard Bank has declined that portion of the claim as a "faulty springer timer" - which is not covered by insurance. The entire system is dead, nowhere in the policy documents does it exclude irrigation or sprinklers.

Standard Bank - comprehensively insuring that you have no cover and no way of claiming, since 1 December 2023