Complete ****!!!! Do Not use Standard bank insurance if you value your sanity!!!!

<p>My story</p> <p> </p> <p>Started off with lightning hitting my house, which took out a couple of items but was only concerned about my oven as it is a expensive item. I proceeded to log a claim with Standard bank. An Assesor came out and filed his report. After a week of waiting with no feedback I called in to find out what was happening with the claim . Standard Bank then informed me the claim was rejected due to the damage being caused over a long time. I completely disagreed with the reeport as the oven was completely fine until the lightning strike in which I was home at the time. I disputed the claim and was told by them I could get my own electrician out to asses the ****age and file a report in which I did and the electrician could see it was lightning damage but could not fix the oven.</p> <p>I sent the documentation through to Standard bank and after many many days of constantly calling each time being told the claim is with management and the consoltant would all me back , each time I would wait hoping to recieve a call which never came. after a month and a half of this getting nowhere I discoved I was also insured by dial direct , I put my claim through to them and two days later they paid me out. "Please take note STANDARD BANK" I then phoned Standard bank to cancel the claim and proceed to cancel my policy whith them . After a lot of back and forth getting documents from dial direct to Standard bank I finaly got the policy cancelled. </p> <p>- For those of you that dont know if you are dual insured the insurers are suposed to pay out 50% of the premiums you have allready paid since the start of dual insurance-</p> <p> </p> <p>I asked Standard bank to transfer the funds into my absa account and not my bond account . I recieved a mail back stating that there is still a open claim for lightning damage- I had allready closed that claim! and that I would not be recieving the refund.</p> <p> </p> <p>I rep**** stating that I had closed it but the consultent "Matheatse, Ronelle R" decided Not to respond any longer. I phoned the claims department again stating the situation and had to close the claim again and that I would recieve a letter of confirmation as Management had to close claim. I recieved the letter later that day and emailed "Matheatse, Ronelle R" again with the letter attached asking her to proceed with the refund. NO RESPONSE AGAIN . I phoned the claims department again just to find out the claim was still OPEN , </p> <p>I explained the situation again to them , the consultant I spoke to said she could close it but but needed to confirm with management and that it wouldent take more than 15min and that she promised to calll me back in 15 mins time...... GUESS WHAT ..... NO CALL. </p> <p> </p> <p>I emailed ********** with my problems and got no response.</p> <p> </p> <p>I am exhaused , I am upset and all I can see is Standard bank using delay tactics and find any excuse NOT to pay wheather it be for the oven when i first put the claim through or now when I cancel and get reimbursed for the premiums. </p> <p> </p> <p>very diapointing standard bank</p>