Complete incompetence of service

It is the first time since buying our house in 2020 that we had to put in a claim to replace our geyser. Firstly it is the mist difficult process to try and speak to someone to assist with putting a claim through. Secondly it took more than a month for the geyser to be replaced we had to phone multiple times take off work because they are sendinga contractor who never pitched, our claim just being closed without being resolved and no one to take responsibility for it. Then to top it off the contractor who eventually replaced our geyser caused water damage and other structural damage which now we have been struggling to get fixed yet another month without any resolution. Again today we phoned only to be told yet AGAIN the claimhas been closed and we have to go through this whole procedure AGAIN. The person Sonto, who we supposedly can contact directly Never answers the phone. I am disgusted by the level of service provided