Complaints

On the 3rd of March I call standard bank to register a claim with my airtime and consultant that was helping me was Tsiamo and her supervisor Constance , upon registering a claims with had differences and I ask to speak to supervisor of which she answered after five minutes and was using my airtime to register claims, but there wasn't much help because I was ask about the course of damage as if I'm I'm technician or plumber keep on ask about what happened and consultant confidently told me that must raise this issue with complain they will listen to recording, My fridge is damaged due to electricity Micro wave , iron , pot , fridge , stove , and was told they not covered with insurance building and the courts of damage was electricity which is covered , spoke about taps that mix water in bat tab and also making noise from gisery was told its not part of insurance but course was one of building insurance, I also see the reduction of reporate but my installment remain the same for three cuts and they advise me to take up with Sim Tshabalala if I'm not happy and Constance and Tsiamo advise can cancel the building insurance as the assistance was not there. Just people becafuly about Standard bank they don't have interest of customers but they want to keep on benefiting from the poor to be seen as company helping poor while draining them their funds to build their company. I'm paying plus minus 500 to insurance but I'm told about call out fee what kind of nonsense is that they must just cancel my insurance as they don't meet criteria for people like me , probably if was white the assistance was gonna be different as was treated with less respect and showed middle finger for my money I'm paying each and every month oh well thank you standard bank I even own pristeged from Standard bank and also my bond from Standard bank but I'm treated as **** thank you.