COMPLAINT - STANDARD BANK INSURANCE

I have been trying to get a response from the above pathetic company for days. They answer the telephone call in no time, however every call I've made I'm placed on hold until I eventually hang up as it is clear that they forgot about me. This is the worst service received in months. They are quick to take their premiums every month, however there is NO service. I have had to pay for a plumber out of pocket and now trying to claim my money back seems to be pointless. I have spoken to four people in the last week and have had no feedback from any of these individuals. They even promised to phone me back after complaining to a certain Martha, however still waiting. Their service sucks. Wish my bond was with a different Institution. Standard Bank is the worst service provider imaginable.