Complaint of very poor service

Good Afternoon Id like to share my awful experience and service ive been receiving from Standard Bank Insurance.

On the 14 January 2020 i lodge a claims with your claims department as my roof leaked and my my walls amd ceilings had gotten damaged. I then received a claim number the very same day and they indicated i would get assistance within 14 days. After about a month i started calling the call centre but was given the same excuse over and over that my claim had to be approved still. Eventually well into month 2 i went to visit the Branch in Kimberley seeking assistance and was refered to a guy by the name of Emmanual. Then gentleman was not at the Office and i went back the following day and got hold of him. He made a few phone calls and was told the same thing that my claim is in process and has to be approved. I asked him what of the claim has to be approved and they indicated the contractors quote to which i told him that no body visited my premisis so how did the conractor give a quote if he does not know the extent of the damage. 2 days before the Nation Wide Lockdown started a contractor arrived at my house to do the repairs to which i allowed him Entry. Later that day he left and assured me that everything is sorted. Upon inspection i noticed that he had patched my roof and the patching was visible and in turn making thw whole roof looks ugly to which i feel drops the valur to my property. The guys told me he was paid by the bank for that work and thats what he had done. Exactly a week later we experienced heavy rain and hail storms and the roof rained in again this time more than before the contractor came to do repairs. In that process i took photos amd sent to the contractor to which he indicated theres nothing he can do due to the lock down. I informed Emmanual to which he ignored me for several weeks thereafter. The continued for about a week or so and my woodenfloor got damaged in the process to which i informed the bank again. When government allowed that repairs are allowed to be done to properties the Bank sent a guy from Bloemfontein ro come and inspect to which the gentlemen told me hes from John Door the company that the approved to fix the floor. He did his measurements and indicated that it would be beat for me to do a tile floor as it would be a huge job to fix thw wooden. The gentlemen was to get back to me the following week as he visited my house the friday. He never contacted and i again contacted Emmanual. A few weeks after that the bank sent and Assessor by the name of Chris Mendle from Mendle Consultants to come and do a assessment of the damage and he too indicated i shud rather have the floor tiled as that wooden floor would cost alot to get fixed up. About 2 months ago the contractor who had worked on my house was again assigned by the bank to my neighbours house. I am of the opinion he didnt expect me to home at the time cause when he saw he ran in the neighbours house but realized i had seen him. He later came around and said he would do the follow up repairs to which he did but ended up just removing his previous patches and patched it again and in the process asking me to give him some of the roof paint as he didnt have the colour. I then lager contacted Mr Mendle informing him of the new developments but highlighted im not happy with what the guy came to do as he just patched the roof on the same petching he pht up previously. Mr Mendle then sent me a settlement from the bank to to an amount of R15000 and told me to get my own handy man to do the repairs. I indicated that im not happy with thw amount cause what if material and labour does not come the amount they offering and then he asked that i get my own contractor to give a quote to which i did and sent to them. Again he wasnt happy they sent a 2nd contractor to give them a quote of the repairs. After 2 months of wating again a guy by the name of John ****son sent me a email stating that the bank is only prepared to pay the R15000 amount settlement so i shud get the repairs done myself. On the 14th of July it was exactly 7 months later and i agreed to take the money cause by the looks of things we they are not prepared to fix my roof so by taking it would mean i atleast can get my roof fixed ans see to the floor myself. I signed the settlement about 8 days ago and semd it to John ****son and in the meantime managed to get someone to do repairs to the roof but up until now i havent heard anything from the bank as the guy is waiting to come and fix the roof. I have sent numerous messages to Emmanual amd Chris Mendle but they are just reading my messages and ignoring my phone calls. How and what is the way forward for me now?