Complaint

1st I took car insurance with Standard Bank and spoke length with consultant regarding the insurance policy, there comes the claim part I'm being sent pillar to post even the management from the department can't even call and explain to me, the consultant advise that the claim hasn't been sent to sasri which is I don't understand but I agreed even though wasn't told about when I claim, . Now the Standard Bank claims department advise me that they waiting for Sasri to approve and on other hand Sasria waiting for documents from Standard Bank so I don't know who's fooling who because this one say this say as other one any advise. In Standard Bank you will never treated like customer morespecily when it comes to claim / for sure spoke to different consultants. Management will never intervene no matter how many times you call them . Saur service