Complaint about Standard Bank Insurance

I reported a faulty freezer to be helped by Home Assist division, they did send /appoint Red Neo( The Red Neo Guy had no clue what was wrong with the freezer as he did a wrong diagnosis by claiming that the Compressor is faulty.I requested a second opinion from another Freezer repair Company and they fixed my freezer by replacing only the Starter set. My Gripe is that this Phumzile Thinane from Standard bank does not bother to reply or inform me on the way forward concerning my questions to her as I have paid the second Opinion Guy from my own pocket whereas i expected the Bank to reimburse me my expenses as their Guy RED NEO WAS CLUELESS ABOUT THE Job at hand,maybe he wanted to take my working Compressor to go sell it as it was working fine. I need to be reimbursed by the bank for my expenses.