Complaint

Sadly. I cannot even give them a star rating. Claim no 20/005163 Ombudsman ULC-B37/22 My geyser burst before lockdown Feb 2020. Geyser was replaced, but damage to ceilings, cupboards and walls wasnt done before lockdown. June 2020 i started emailing, phoning. Was asked to get a qoute. Which i did. October 2020 the external assesor was eventually send out. He gave a list of work to be done, but said i cannot use contractor i chose. He sent out contractors December 2020 to install new cupboars, doors were not included. Although they were also damaged. Ceilings replaced. Walls sc****d and "treated" with damp proofing both in main bedroom and outside walls. Was told painting will be done in Jan 2021. Eventually Feb 2021, contractors came and said they not doing rest of job as cannot give a guarantee on damp. April 2021 internal assesor came, decided damp not caused by geyser, so they will pay me out the paint job. R6500. All i want is for std bank to fix the mess on my house that THEIR external assesor decided needs fixing. And then 5 months later went back on his word. I have been living with this for 2 and a half years. I lodged a complaint with ombudsman Feb 2022. Still nothing. I have been paying my insurance for over 5 years. What was also worrying. Was that the contractor charged work on their inv that was never done on my property Its sadly a disgrace