Complaint

I put a claim in around mid March 2019. The Assessor and the Contractor have been out and done their reports. To date nothing has been repaired. 99.9 percent of the time you can't get through to the call centre and the 1 percent that you do get through you are told "I've seen the problem and have escalated your claim" or "I see the problem, I will investigate and call you back this afternoon". I'm still waiting and the problem STILL hasn't been fixed. We are now nearly in June 2019.