COMPLAINT

I have a FUNERAL COVER with STANDARD BANK that only covers myself and my mother, i took the cover 2months ago they were suppose to debit the second premium on the last day of june but unfortunately there was no money in my account. As soon as i got paid i went straight to STANDARD BANK BRANCH IN KHAYELITSHA MALL and they put me through to one of their agents (very rude lady did not even say hello on the phone) The agent told that she won't be able to assist me because the it was on saturday so the department that she was suppose to transfer me to was not working on that day , she then told me that she is going to schedule a callback for wednesday or thursday i asked her nicely to call me around 12h30. On Wednesday and Thurday i waited for them to call me the time i never received even a missed call from them. Then on Friday i sent them an email , i tried to request a callback from them but they will call me and not say anything on the phone like its a robot the whole day. i called them around 2 and then a lady NAMED TSHUMA picked up then i asked her nicely to call me back after 3 i will be waitimgb for her call i even told her the rason for my call and that i wanted to add 5 members to my policy but i waited waited waited till today i am still waiting for them to call me .