Complain

I guess it's how Standard Bank treat their clients, you deal with one department and you got assistance and the 2nd department will take days to assist you or you will need to escalate your problem with a manager but still the manager will ignore you until you log complain, the claim was initiated think 3months to 4months ago but still you get to be sent to different departments and you ask your self does Standard Bank treat all clients like this or they choose people or colour of the skin