Communication break down

<p>I had a water leak under my bath in November 2016. Standard Bank Insurance was very efficent in handling this issue. The problem came when I told them that I also had cupboards that had water damage. I emailed them a quote for the cupboards on 30 November 2016 and waited and waited for a response. After a few weeks I phoned to ask what the problem was. Then they wanted photos that proof that the leak was fixed. I emailed the photos the next day. Again no response. I phoned again and they said that the person dealing with my claim, left the department, but they will sort this out now. Well !!! Today is 7 March 2017 already. No one contacted me at all. All this time I had to phone them. Can someone just tell me what is going on please? Even if the claim was rejected, just be kind enough to tell me so.</p>