Claims take forever

I was involved in a car accident on the 14/10/2017. I logged a claim, it took them about three weeks to assess and confirm the car was a write off. On the 30th of Oct 17 Nomusa called me to book an interview with the assessor Pintso on 3/11/17 at 14H00 . She gave me a consent form to allow them to go through all medical records, credit info,cellphone info , police cases and it was urgent for me to complete it before the interview. On the day at 13H30 they request an interview with the incident driver. I gave them the instruction on how they will get hold of him and advised that it was shot notice for him to come my place of work. Later, requested witnesses luckily my cousin was at the scene and I provided his details. In Dec, they requested an AR which was in RTMC archives. I ran around like a headless chicken and got the report in time, there was a deadline associated with it. It is the 18/01/18 and I have not received any feedback whatsoever.