Claims Process Is Disorganised and Client Is Left to Resolve Issues

My experience with Standard Bank Insurance has been extremely frustrating.

After a sudden borehole failure, I reported the claim and expected support. Instead, I experienced delays, poor communication, and constant shifting of responsibility.

At one stage I was told to find my own contractor. After doing so, they changed approach and appointed contractors who were not suitable. No proper inspection was conducted, yet I was later expected to prove the cause of the failure myself.

I ultimately had to resolve the issue independently to restore my water supply.

This experience raises serious concerns about how claims are handled and the level of support provided to clients when it matters most.

I would strongly recommend that potential clients carefully consider this before taking out cover.