Claims manager Boitemello needs to get training in sorting claims out

<p>my house was hit by ligtening on the 7th of november 2016. my normal household content insurance said that my cctv camera system that is fixed to my walls needs to be done with homeloan insurance as its a fixed unit.</p> <p> </p> <p>i called standard bank and was told to get the quote. have phoned numerous of time to tell each and every consultant that there is 2 parts to this cctv system. 1st you have your control box which sites inyour home and then the camera's that bring in feed from the points of the house. said to the consultant that the control box is the first of a 2 parter to fix the lightening damage. i had to get the quote, which i sent through. his quotes are always vat exclusive and clearly states on the quote with vat payable once job completed. i got a call back to say we were being paid out for the box, no one mentioned how much or when. when we got the money it was short. not only the 750 excess and the vat portion too. then the supplier fixed in the control box and saw cameras were also affected by lightening. he sent me a quote and i have been tryingn to sort this out ever since to no avail. each consultant has sent emails on my behalf to boitmelo to assist me with both the short payment and the camera and no one calls me back. i have spent roughtly abut R 500 on airtime to get hold of someone to assist me. my household content has told me that if their is a break in at my house and the camera's arent fixed, they are not replacing anything. i have stated this on numerous occasions too.</p> <p> </p> <p>this is such poor and unacceptable service from a financial institution. i am planning on moving my homeloan to a new bank with better service. i cant believe the whole lack of regard there is from a manager. she is suppose to set an example for the rest of thee employees. </p>