Claims logged, its been a month and still no feedback

I’ve logged 2 claims with standard bank. Claim 17/080666:. To claim for damages caused by an event of a burst pipe, There’s mold forming caused by the damped wall which the builder failed to fix properly now my building cupboards are damaged. I’ve been dealing with Dineo, which she’s failing to respond to my emails. Claim 17/080640. Our roof is damaged due to the storm and since it has been raining in, soon the ceiling boards will fall in. We logged the claim immediately which was on the 13th October and as of now, almost a month later, we have no conclusion on this claim despite the visit of an assessor to view the damages. It is now the rainy season and we now risk further damage when it rains. Whenever I contact the service provider, they advised they haven’t received any feedback from Standard bank. I am extremely disappointed at the level of service and support received, I’ve been calling standard bank 3days in a row but been put on hold for more than 30min. I went on the website and requested a call back till date nobody has contacted me. Disgusting.